Effective Date: March 4, 2026
Company: Juvra LLC, 1101 Luther West St, College Station, TX 77840 USA
Website: https://juvra.ai
Contact: privacy@juvra.ai | legal@juvra.ai | security@juvra.ai

1. Purpose

This Privacy Policy explains how Juvra LLC (“Juvra,” “we,” “our,” or “us”) collects, uses, and protects personal information when you access or use our websites and AI-driven legal automation services. We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy laws.

2. Information We Collect

We may collect the following categories of information:
– Account Data: name, email address, organization, and billing details.
– Usage Data: IP addresses, browser type, and activity logs for performance improvement.
– Client Data: documents and content submitted for AI-assisted processing.
– Cookies and Device Data: as described in our Cookie Policy.
– Phone Numbers and SMS Data: phone numbers provided for booking confirmations, SMS consent records, and text message content.

3. How We Use Information

We process personal information to:
– Deliver and improve our Services;
– Communicate updates, billing, and support information;
– Ensure security and legal compliance;
– Operate AI features within secure, internal environments only.

Automated processing is assistive only — AI outputs support human review and do not constitute legal advice.

4. Data Ownership and Retention

Clients retain full ownership of their data and uploads. Juvra retains data only as long as needed to provide Services or as required by law. Clients may request deletion anytime via privacy@juvra.ai. Juvra does not use client data for external AI training.

5. Legal Bases for Processing (GDPR)

• Contract performance;
• Legitimate interest in improving our Services;
• Legal compliance;
• User consent (for cookies and optional communications).

6. Data Sharing

We share data only with:
– Service Providers (e.g., Google Analytics, Apollo.io, hosting and payment processors);
– Legal Authorities when required by law.
Service providers include Twilio (SMS messaging), Google (Sheets, Calendar), and standard hosting and analytics tools. All processors operate under agreements consistent with GDPR Article 28 and U.S. privacy standards.

7. International Transfers

If data is transferred outside the U.S. or EEA, Juvra applies adequate safeguards such as EU Standard Contractual Clauses.

8. Security

We use industry-standard technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.

9. Your Rights

Depending on your jurisdiction, you may have rights to: access, correct, delete, or export your data; object to processing; and withdraw consent at any time. Requests may be sent to privacy@juvra.ai.

10. Cookies and Tracking

See our Cookie Policy for details on cookie use and management.

11. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect children’s information.

12. SMS and Text Messaging

12.1 Consent. By providing your phone number through our website, AI assistant, or booking forms, you consent to receive transactional SMS messages from Juvra, including booking confirmations, appointment reminders, and follow-up communications.

12.2 Message Frequency. You may receive up to 5 transactional messages per booking interaction. We do not send marketing or promotional text messages.

12.3 Opt-Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You may also contact us at privacy@juvra.ai or call +1 (979) 985-2749 to opt out.

12.4 Help. For assistance, reply HELP to any message or contact us at privacy@juvra.ai.

12.5 Data Use. Phone numbers collected for SMS are used solely to deliver the requested communications. We do not sell, share, or use phone numbers or SMS opt-in data for marketing purposes or share them with third parties for their marketing use.

12.6 Service Provider. SMS messages are sent via Twilio, a third-party messaging platform. Twilio processes phone numbers and message content solely to deliver messages on our behalf, subject to their privacy policy.

12.7 Costs. Message and data rates may apply depending on your mobile carrier and plan. Juvra does not charge for SMS messages.

13. Policy Updates

We may update this Policy periodically. Material changes will be announced via email or website notification. Continued use of our Services after updates constitutes acceptance.

14. Contact Information

Juvra LLC
Attn: Privacy Office
1101 Luther West St, College Station, TX 77840 USA
Email: privacy@juvra.ai